Refund policy
Our Promise to You
At Healthy Aging Labs, we believe your wellness journey deserves products you can trust — and a company that stands behind them. If something isn't right with your order, we'll do everything we can to make it right.
Something Wrong With Your Order? If your product arrives damaged, defective, or isn't what you ordered, please reach out to us within 30 days of receiving it. Email us at hello@healthyaginglabs.com with a photo and a brief description of the issue. Once we review it, we'll either send you a replacement within 3 business days or issue a full refund to your original payment method — whichever you prefer.
Lost in Transit? If your package hasn't arrived and appears to be lost, contact us within 30 days of your estimated delivery date. We'll look into it right away and get it resolved.
A Few Things to Keep in Mind We want to be upfront about situations where we're unable to issue a refund or replacement:
- Incorrect address — If a package is undeliverable due to an address error at checkout, reshipment fees will apply once we confirm your updated address.
- Unclaimed packages — If a package is returned to us unclaimed, we'll work with you on reshipment, though fees may apply.
- Change of mind — We're unable to accept returns or offer refunds for buyer's remorse, but please reach out — we'd love to help you find the right product.
- Orders already in production — Once your order is being prepared for shipment, we're unable to cancel or modify it.
International Orders We currently ship within the United States. We're working on expanding to additional countries in the future — stay tuned!
EU Customers Under the EU 14-day cooling-off period, please ensure you accept delivery of your order. Refusing delivery does not qualify as a cancellation and may affect your refund eligibility.
We're Here for You Questions, concerns, or just want to talk through an issue? Reach us anytime at hello@healthyaginglabs.com. We typically respond within 1–2 business days and are committed to making every experience with HAL a positive one.